Refund Policies

At HomeLunar.shop, customer satisfaction is our priority. This policy explains when you may qualify for a refund, replacement, resend, or return and how to request assistance.

✅ Eligible for Refund, Replacement or Resend

1. Shipping Delays

Your order may qualify if it exceeds the following delivery timeframes:

• United States: 45 days after shipment.
• Brazil: Up to 110 days due to customs processing.
• Other Countries: Up to 100 days depending on the shipping method.

Before contacting us, please check with your local postal carrier, as many delayed parcels are being held for pickup.

2. Order Not Received

• If tracking shows "Delivered", refunds or replacements generally cannot be issued.
• If the package was not delivered, we may request a non-delivery certificate from your local post office.

3. Damaged Products

• Full replacement or refund for products that arrive severely damaged.
• Partial refund may be offered for minor cosmetic damage.
• Damage to outer packaging alone does not qualify for compensation.
• Electronic products must be reported within 30 days of delivery.

4. Wrong or Missing Items

• Full replacement or refund for incorrect products.
• Missing accessories or non-essential parts may qualify for a replacement or partial refund.
• For size-related issues, please provide photos showing measurements.

5. Order Cancellations

• Orders may be canceled for a full refund before processing or shipment.
• Customized, personalized, or pre-order items cannot be canceled after payment has been processed.

📩 How to Request a Refund or Replacement

To help us resolve your request as quickly as possible, please include:

• Clear photos or videos showing the issue.
• Screenshots of any relevant tracking information or communication.
• Your order number.
• Additional information requested by our support team.

In certain cases, we may request that the item be returned before a refund or replacement is issued.

⚠ Important Information

Dispute Deadline

Refund or replacement requests should be submitted within 7 days of delivery.

Force Majeure

HomeLunar.shop is not responsible for shipping delays caused by circumstances beyond our reasonable control, including:

• Natural disasters
• Severe weather
• Pandemics or epidemics
• Customs inspections
• War, civil unrest, or government actions

Non-Trackable Shipping

Orders shipped using non-trackable shipping methods may not qualify for non-delivery claims.

Delivery Restrictions

Certain remote or high-risk regions may have limited refund eligibility due to local delivery conditions.

Returns

• Returns require prior authorization from our support team.
• Unauthorized returns cannot be accepted.
• Approved returns must be shipped within 30 days of authorization.

Non-Refundable Services

Service-related purchases, including packaging upgrades or other fulfilled services, are non-refundable once completed.

❌ Situations Not Covered

• Change of mind after delivery.
• Ordering the wrong product, size, or color.
• Providing an incorrect shipping address.
• Delivery delays caused by customs clearance.
• Delays resulting from weather or other force majeure events.
• Minor differences in color due to monitor settings.
• Normal product odors that dissipate after unpacking.

📌 Additional Information

• Orders marked as completed or closed may no longer qualify for disputes.
• Some economy shipping services provide limited tracking.
• Returns are accepted only at the address provided by our customer support team.
• Every claim is reviewed individually to ensure a fair resolution.

💬 Need Assistance?

If you're unsure whether your order qualifies for a refund, replacement, or resend, our customer support team is happy to help.

Email: support@homelunar.shop